The way we can now communicate is rapidly changing. We now have instant messaging, Meebo, Skype, Google Talk and others. I prefer to use Gmail chat personally. Instant messaging is a popular way for people to communicate when online in real time.
This can be an useful way for people to communicate with Library Staff particularly if requiring assistance with reference enquiries from outside the library.
Skype is a cost-effective or low cost way of communicating with others via a broadband connection. This is particularly handy with friends and relatives overseas - saves a lot of money on costly overseas calls and connections. If you don't mind listening to echoes down the line and experiencing some dropping out, the cost savings can be handy. New VOIP phones are now available and this can assist in the situation.
Libraries can benefit by having this service when communicating with students and staff offshore by using SKYPE technology. Once you have created a Skype account you can keep your contacts in a handy address book attached to your account. Many users create usernames to identify themselves afterall this is a global communication systems. There are many millions of Skype users globally testifying to the cost savings that can be made. In this day and age, everyone is wanting to save a dollar or two!
Ciao for now
Happy Skyping
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